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PrePay and Pay As You Go support

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If you are on metered energy, here are the steps specific companies are taking.

Last updated 19.05.20 

 

EON

To top up your pre-payment meter, you can go to any service station or shop where you see PayPoint or Payzone signs, along with post offices. They’re also offering on line options with Smart Pay As You Go, which can be accessed from your lap top or smart phone.

If you’re self isolating and think you might have trouble topping up, contact Eon right away. Emergency credit limits have been increased to £50, though this will need to be paid back. If you nee emergency credit, go to your local top-up shop with your card and put at least £1 on it. 

If you’re struggling to pay, and there’s no one you can ask to top up for you, you can contact Eon to work out a plan, although credit will need to be paid back later. Eon is also working with Tully to help customers build budgets and work out payment plans. 

Visit E.ON's website to find out more.

 

Bulb

Bulb is advising that you top up your card more than usual, make a list of family and friends who can top up your card or key for you, and keep your meter box unlocked if it’s outside and safe. If you are unable to top up during this time, they suggest you ask a friend to do it, or contact them to see if you can arrange to top up remotely.

If you need extra support: You can register for extra support services on the website. Bulb is also working with Tully to help customers build budgets and work out payment plans.

If you’re concerned about paying for energy, make contact to see what solutions are available to you. 

For more information on pre-payment support, you can visit Bulb's website here. Bulb's Coronavirus policy information can be found here

 

OVO

Ovo is asking customers to submit their meter readings through their online account or the OVO app, unless you have a smart meter, in which case there’s nothing you need to do. For those in financial difficulty, they’re reviewing every case on an individual basis, so if you’re struggling to meet your monthly payments, or if your energy usage is going up, they ask that you contact them to work out a temporary reduced payment that’s affordable for you. This is the same advice for those who can’t meet their debt repayments.

If you’re struggling to pay your bills, OVO is working with Tully to provide extra support. 

Visit OVO's website to find out more.

 

SSE

If you’re struggling to pay for your energy or make debt repayments, SSE request that you call them to discuss options. If you have a smart meter, they’d like you top it up online. If you don’t, they suggest you keep 14 days of credit on your card, and ask a friend to top it up for you if you’re self-isolating. If you don’t have the funds to top it up, they can offer temporary credit or reduced payments. If you have a smart meter, temporary credit can be sent directly to it. 

Airtricity Users- No customers will be disconnected at this time. Contact if you’re worried about paying your bills. 

Smart Installations- SSE are currently only booking and installing smart meters for Pay As You Go customers. If you're over 70 or considered at high risk, or if you or anybody in your household are displaying symptoms, please don't book.

SSE is also part of the OVO Coronavirus Hardship scheme, designed to support customers impacted by Covid-19. You may be able to reduce payments for up to three months, allowing you to pay back later, little by little over time.

If you’re an SSE energy customer and you can’t pay because of the effects of the Coronavirus, then you can apply. 

Visit SSE's website to find out more. 

 

Boost

If you’re self-isolating, Boost suggests that you top up your credit either online or via their mobile app. If you’re unable to access either of those, they suggest you ask a friend of family member to go to the shop for you. If you cannot top up, and are worried you’ll lose power, call them. They may be able to offer credit extensions, though this will have to be paid back at a later date. You should also call them if you do not think you can make your debt repayments. 

Boost is now working with Tully to help support customers who are struggling financially during this crisis. 

Visit Boost's website to find out more.  

 

EDF Energy

If you’re self-isolating, EDF ask that you send a friend or relative to top up your card for you. They suggest you top up more than you usually would, however, if you run out of credit in the evening, your power will not switch off until 9am. If you’re struggling to pay your bill, they do have temporary assistance measures available, and if you are seriously effected by the Covid crisis, they may be able to offer additional support. If you cannot charge your meter, they have a hardship fund available to help. If you’re struggling to pay your bill, call them.

EDF has put aside a significant hardship fund to support users who are struggling during this time. If you think your situation is likely to be long-term, they can negotiate payment plans. 

Visit EDF Energy's website to find out more. 

 

British Gas 


If you have a smart meter, you can top up online or using the app. If you don’t have a smart meter and are self-isolating, they ask that you get a friend or relative to top up more credit than you usually put on. If you can’t get someone to help top up your card, call British Gas, but they will ask if it’s an emergency first. If you are struggling to pay at all right now, there is access to the temporary repayment plans and hardship funds set up by the government and Ofgem. 

Visit the British Gas website to find out more. 

 

N Power


If you are in self-isolation, you should ask a friend or neighbour to top up your pre-payment card for you. You can top up to £49 each time, and meters hold a total of £249 for gas and £255 for electricity. If necessary, you can do multiple transactions at your top-up location to add more credit to the key or card. N Power are also increasing their emergency credit limit to £45. 

Visit N Power's website to find out more. 

 

Scottish Power


If you have a smart meter, you can top it up using the website or mobile app. If you don’t have a smart meter, and are self-isolating, ask a friend or neighbour to top up more credit than usual for you. You can only top up £49 in one transaction, but you can do multiple transactions at the same top up point. Your electricity meter can hold £249 of  credit, and your gas meter £999. If you’re self-isolating with no one to help you, or you’re worried that you won’t have enough funds to pay for your power, call Scottish Power. There are also new temporary flexible payment options coming soon. 

If you are on direct debit payments, Scottish Power asks that you don’t cancel it unless you have to. If you are struggling to pay, they’ve introduced new flexible payment options, so make contact with them to discuss.

Visit Scottish Power's website to find out more. 

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