A breakdown of the support Telecoms companies are offering

Apr 23, 2020

We've searched high and low to find the support telecoms providers have made available during the Coronaviris crisis. We will continue to update this blog as and when we source more support or update existing. We've also gathered the support available for car finance, credit cards, energy providers, councils, and mortgages.

Last updated 23/04/2020


Coronavirus Relief Policy


3 will not stop anyone’s service during this time, however if you’re struggling to pay, do let them know by calling 333 from your phone. All stores are closed.


You can claim two months of BT sport, which can either be taken off your bill or donated to the NHS.

If you’re struggling to pay your bill, there is currently no advice on this.

Visit the website for updates and details.


If you need to talk about your bill, make an appointment to talk with a representative on the phone.

Check the website for available appointments.


NHS websites are free now. If your circumstances have changed, log into My giffgaff to change your plan.

Login to your GiffGaff here.


There is currently nothing about Coronavirus or Covid-19 on the website.


O2 is investing in their network, making NGS websites free to visit, making calls to hospital beds free, and offering NHS workers an extra 10GB a month for the next three months.

For updates, visit the website.

Sky is offering free Sky talk calls to landlines until the end of April.

They are also offering an extra 10GB of data to Sky Mobile customers.

You can pause your Sky Sport subscription if you have Sky TV.

Visit the website.
Talk TalkCustomers who need support following a bereavement can call the team Mon-Fri 10am-5pm.

Visit the website for more details.
Virgin Mobile

From 23rd March- 21st April Pay Monthly customers are getting unlimited minutes to call landlines and other mobiles, as well as another 10GB data boost at no cost.

They are currently looking at ways to support users who cannot pay bills during this time.

Go to the website for details and updates.

VodafoneIf you're unable to pay your bill, call 56677 to set up a promise to pay.

Visit the website for more details and additional financial support.
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